Customer Service Representatives

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Summary

+ This position supports the Account Executive with responsibilities related to client management and retention

Essential Duties and Responsibilities

+ Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time

+ Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication

+ Handling renewals, service requests, claims, billing and new policies

+ Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures

+ Review all applications, policies, endorsements and audits for accuracy

+ Complete loss/claim analysis and summaries

+ Coordinate expiration list with department manager to obtain renewal business information

Qualifications

+ Bachelor’s degree or equivalent work experience, preferred

+ 3-7 years minimum Personal Lines Account Management experience required

+ Property & Casualty License required

+ Valid driver’s license and insurance, required

+ Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)

+ Applied/Epic or similar agency management software experience, preferred.

+ Able to work independently and enjoy a high degree of interaction with team members.

+ Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.

+ Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.

+ The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information.

+ Ability to maintain a professional demeanor and positive attitude

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Summary

+ This position supports the Account Executive with responsibilities related to client management and retention

Essential Duties and Responsibilities

+ Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time

+ Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication

+ Handling renewals, service requests, claims, billing and new policies

+ Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures

+ Review all applications, policies, endorsements and audits for accuracy

+ Complete loss/claim analysis and summaries

+ Coordinate expiration list with department manager to obtain renewal business information

Qualifications

+ Bachelor’s degree or equivalent work experience, preferred

+ 3-7 years minimum Personal Lines Account Management experience required

+ Property & Casualty License required

+ Valid driver’s license and insurance, required

+ Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)

+ Applied/Epic or similar agency management software experience, preferred.

+ Able to work independently and enjoy a high degree of interaction with team members.

+ Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.

+ Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.

+ The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information.

+ Ability to maintain a professional demeanor and positive attitude

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Location:

15455 N 84th St, Scottsdale, Arizona 85260 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Location:

2345 E McDowell Rd, Phoenix, Arizona 85006 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Do you enjoy helping others, answering questions and resolving problems? Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while **working from home** ?

**Join Us.**

We're Sutherland, and we are seeking attentive, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for delivering an exceptional customer experience by responding to calls --- and occasionally, email and/or chat -- related to benefits, coverage, plan options, claims, payments, and other general questions.

**When you join us, you’ll enjoy;**

+ Competitive pay rate of $16/hour

+ Medical, dental and vision benefits

+ Paid training & PTO (be sure to ask about our Global Flexible Vacation Policy)

+ Company-provided equipment

+ Advancement opportunities – 80% of our frontline leaders have been promoted from within

+ Monthly rewards & recognition programs

+ Employee Discounts

+ EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

+ Weekday schedule, Monday-Friday, 8AM-5PM EST

+ High School Diploma or equivalent

+ 1-2 years of experience working in a call center environment as a customer service representative

+ Effective verbal and written communication skills; strong typing and analytical abilities

+ Active listening and problem-solving abilities

+ Multi-tasking skills with a strong attention to detail

+ Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful, with an understanding of the different types of insurance (Medicare/Medicaid, private, commercial and behavioral) a definite plus.

**_IMPORTANT NOTE_** : This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

**_About Us_**

_Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years._

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Overview

Come join US Sales supporting the Mid-Market Sales team as a Senior Manager (Manager 2) for the Mid-Market Sales team. We are a team dedicated to optimizing the Sales experience for all stakeholders. As a Senior Manager, you will oversee the development, performance, and optimization of the Outbound Sales consultants. You’ll collaborate extensively with cross-functional teams across Sales Operations, Finance, Marketing, Learning & Performance, etc. to build and execute strategies to accelerate new customer and ecosystem growth.

Mid-Market Sales is a multi-channel organization focused on building customer confidence by providing expertise in every interaction. Our Senior Sales Managers are expected to have great people development skills, think analytically, and be able to balance both short and long-term outcomes – all while being an effective communicator to influence strategy. Across all of our channels and workgroups, Outbound Sales is responsible for growing our existing customers’ usage of the Intuit ecosystem of products and retention.

If you identify with the following attributes, you could be a fit for the Senior Sales Manager:

+ You drive exceptional results so others can count on you

+ You’re able to develop yourself and others to do the best work of our lives

+ Boundary-less in your thinking and actions

+ Identifies and considers innovative approaches to situations or problems, plus accepts new and radical ideas with an open mind

+ Ability to flex from one priority to another, multi-task and make smart decisions about how to invest your time

+ You’re an avid learner who is inquisitive, loves big challenges, and are able to take on change with high emotional intelligence

+ Actively work at developing proficiency in selling skills and tools, leveraging a variety of methodologies

+ You breathe confidence and can exhibit expertise in business. You might have owned a small business, worked at a startup, or in B2B sales at some point in your career

+ Inspired to deliver best you can be results through adverse situations

+ Your integrity goes beyond being honest and take pride in your responsibilities at work and in the community

+ You are a team player with a growth mindset

What you'll bring

+ Experience leading leaders in an account management motion

+ 3+ years experience leading sales teams within a consultative-based environment

+ 5+ years experience within sales organizations learning different processes, systems and sales methodologies

+ Strong analytical skills being proficient in spreadsheet tools that help compile and analyze metrics

+ Exemplary interpersonal skills resulting in strong leadership that builds trust and engagement across a large multi-site organization

How you will lead

+ Developing frontline sales professionals to the will and skill of their role

+ Ability to focus on both short- and long-term goals while balancing all stakeholders (employee, customer, shareholder) to develop the strategies and the executional tactics to be successful

+ Collaborate with cross-functional partners (Sales Ops, Finance, Marketing, L&P) to develop compensation targets, staffing forecasts, new hire ramps, sales processes, etc.

+ Lead teams through the process of change getting those in organization to see big picture in order to drive engagement and impact

+ Identify key gaps in the business and/or conversations leveraging metrics and observation. Tactful at cutting through the noise to bubble up key themes and insights and be able to share effectively

+ Responsible for performance management and development of the members of the team

+ Consistently able to lift performance of the team

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above.

**Preferred Qualifications**

+ Bachelor’s degree in business administration or a related field.

+ Business-to-Business sales experience including experience using various sales techniques such as Consultative or Solution Based Selling.

+ Proficiency with Salesforce.

**Job Summary**

Exceeds sales and profit targets in a designated territory by implementing sales and marketing programs and establishing both short and long-term sales strategies. Drives growth by securing profitable new accounts through industry research, networking, and proactive prospecting. This position requires operation of a company vehicle, or a personal vehicle and such operation is done consistently more than 50% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Manages sales and customer retention initiatives efficiently to enhance overall sales performance, profitability, and customer satisfaction, while also overseeing the planning, forecasting, and reporting of sales activities and competitive pricing tactics.

+ Generates a strategic sales call schedule and engages in face-to-face customer visits to identify vital opportunities and enhance sales revenue through the promotion of value-added solutions, skillfully navigating objections, and adversities.

+ Identifies, develops, and maintains a pipeline of qualified, managed accounts to meet or exceed total sales and margin plan using a company designated customer relationship manager tool.

+ Focuses on new account opportunities by utilizing effective cold call strategies to facilitate territory account growth opportunities.

+ Implements approved sales strategies to achieve targeted sales outcomes and foster valuable customer relationships, all while maintaining industry-specific product knowledge and a deep understanding of specialized services to effectively cater to client accounts.

+ Utilizes Salesforce reporting and data analysis to identify opportunities within territory for sales and revenue growth objectives.

+ Reviews customer portfolio to identify and drive action with underperforming accounts.

+ Collaborates with inside sales to support business growth and development.

**Nature and Scope**

+ Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.

+ Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.

+ May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.

**Work Environment**

+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

+ Typically requires overnight travel less than 10% of the time.

**Education and Experience**

+ Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.

**Our Goals for Diversity, Equity, and Inclusion**

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

**Equal Employment Opportunity**

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Location

Charleston - 997 Morrison Drive, Suite 402

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Primary Responsibilities

The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.

Skills & Competencies

· 2+ years of experience in customer service-related positions.

· High School Diploma or equivalent.

· Over the phone sales and/or customer service experience in a call center environment.

· Strong written and verbal communication skills.

· Ability to multi-task in a fast-paced, high-call volume work environment.

· Ability to prove critical thinking and problem-solving concepts.

· Ability to be courteous in demanding situations and de-escalate callers

· Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred.

· Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.

· Experience adhering a specific work schedule environment, including in-office operation, weekends and holidays, based on business need.

· Reliable transportation to meet schedule work environment

Essential Job Functions

· In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs.

· Responsible for diagnosing customers’ needs and solving them in the same point of contact.

· Provide basic information of our homes as well as company processes and procedures to our customers.

· Daily interaction with cross-functional teams and departments to ensure customer requirements are met.

· Resolve critical customer support issues in a timely manner.

· All other duties and responsibilities as assigned.

Physical Requirements

· Capable of working extended hours, including evenings, weekends and holidays as necessary.

· Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

· Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

· Wearing a headset during your shift

· Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

· Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.

· Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

· Must be able to work in office as regularly scheduled.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.

Location

Charleston - 997 Morrison Drive, Suite 402

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Primary Responsibilities

The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.

Skills & Competencies

· 2+ years of experience in customer service-related positions.

· High School Diploma or equivalent.

· Over the phone sales and/or customer service experience in a call center environment.

· Strong written and verbal communication skills.

· Ability to multi-task in a fast-paced, high-call volume work environment.

· Ability to prove critical thinking and problem-solving concepts.

· Ability to be courteous in demanding situations and de-escalate callers

· Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred.

· Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.

· Experience adhering a specific work schedule environment, including in-office operation, weekends and holidays, based on business need.

· Reliable transportation to meet schedule work environment

Essential Job Functions

· In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs.

· Responsible for diagnosing customers’ needs and solving them in the same point of contact.

· Provide basic information of our homes as well as company processes and procedures to our customers.

· Daily interaction with cross-functional teams and departments to ensure customer requirements are met.

· Resolve critical customer support issues in a timely manner.

· All other duties and responsibilities as assigned.

Physical Requirements

· Capable of working extended hours, including evenings, weekends and holidays as necessary.

· Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

· Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

· Wearing a headset during your shift

· Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

· Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.

· Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

· Must be able to work in office as regularly scheduled.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.

Location

Charleston - 997 Morrison Drive, Suite 402

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Primary Responsibilities

The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.

Skills & Competencies

· 2+ years of experience in customer service-related positions.

· High School Diploma or equivalent.

· Over the phone sales and/or customer service experience in a call center environment.

· Strong written and verbal communication skills.

· Ability to multi-task in a fast-paced, high-call volume work environment.

· Ability to prove critical thinking and problem-solving concepts.

· Ability to be courteous in demanding situations and de-escalate callers

· Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred.

· Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.

· Experience adhering a specific work schedule environment, including in-office operation, weekends and holidays, based on business need.

· Reliable transportation to meet schedule work environment

Essential Job Functions

· In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs.

· Responsible for diagnosing customers’ needs and solving them in the same point of contact.

· Provide basic information of our homes as well as company processes and procedures to our customers.

· Daily interaction with cross-functional teams and departments to ensure customer requirements are met.

· Resolve critical customer support issues in a timely manner.

· All other duties and responsibilities as assigned.

Physical Requirements

· Capable of working extended hours, including evenings, weekends and holidays as necessary.

· Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

· Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

· Wearing a headset during your shift

· Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

· Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.

· Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

· Must be able to work in office as regularly scheduled.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.